TLW Solicitors celebrates the start of 2022 by
winning the Feefo Platinum Trusted Service award.
Since 2014, Feefo has recognised the businesses that deliver exceptional experiences, using feedback from real customers. The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of the commitment to outstanding customer service.
Feefo has given Platinum Trusted Service awards to businesses that have achieved the Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.
Comment from TLW
+ −Wayne Christie, Operations Manager at TLW, commented:
“We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in really difficult circumstances. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers.”
Following a difficult year
+ −This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.
Congratulating the team at TLW
+ −Kim Burgess, Head of Customer Success at Feefo, said:
“The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience.
“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.
“I can’t wait to see what our customers achieve next year in 2022.”
TLW Solicitors’ full Feefo reviews can be found here.
Meet our Team
Meet Wayne, our Operations Manager.
Wayne is our customer experience expert.
TLW Solicitors pledge to:
- Always fight your corner.
- Explain anything you don't understand.
- Provide full transparency on our charges.
- Never ask for any upfront payment.
- Recover the best compensation we can.
- Keep your personal information safe.
- Respond quickly to any queries.
