TLW Solicitors has again won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award.
A highly-valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Feefo has given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st 2019 and December 31st 2019, with a Feefo service rating of between 4.5 and 4.9. TLW Solicitors in fact averaged 4.9 out of 5 over this period.
TLW Solicitors’ view
+ −Wayne Christie, Operations Manager at TLW Solicitors, commented:
“We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience. Everyone at TLW Solicitors is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”
Congratulating TLW Solicitors
+ −Congratulating TLW Solicitors on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented:
“The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.
What does Feefo do?
+ −Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights.
Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
Meet Our Team
Meet Wayne, our Operations Manager.
Wayne is our customer experience expert.
The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
Steph Heasman, Feefo
