Chase Bank Transfer Scam Compensation:
Claim Refunds for Authorised
Push Payment (APP) Scams

UK banks, including Chase, are responsible for implementing strict measures to prevent and detect financial crimes, such as APP fraud and money laundering.

These measures include:

• Monitoring accounts for suspicious activity.
• Stopping unusual transactions.
• Using their industry knowledge and expertise to recognise and protect against common and emerging scam tactics.
• Warning customers about scam red flags throughout the transaction process – particularly the vulnerable, such as the elderly or financially naive.

If you think you have been targeted by an APP scam relating to your Chase bank account, the first thing you should do is report this to the bank, the police, and Action Fraud, the UK’s national reporting centre for fraud and cybercrime.

Chase will investigate the report and, in some cases, refunds will be made; however, if you are refused a refund and believe that Chase should have acted to prevent the fraud, you can take the claim to the Financial Ombudsman Service (FOS) an independent government-backed body responsible for resolving disputes between financial services providers and their customers.

Increasingly, FOS investigations have found that UK banks, including Chase, have failed in their responsibilities to consumers when it comes to preventing scams, and victims have been awarded significant financial refunds of losses.

Our dedicated APP Fraud team has extensive experience of dealing with FOS refund claims. The team has successfully recovered compensation for Chase customers who have lost out following an APP fraud scam.

We understand the time limits to be followed, the information needed and the claims and appeals processes. The team will also deal with any complex legal arguments and defences that Chase may raise.

Combining our experienced team and digital case management systems means we can proactively pursue your claim, keep you fully up to date at every stage of your case and aim to get the best possible results, as swiftly as possible.

The specialist fraud team at TLW Solicitors are helping many clients recover refunds on a no-win, no-fee basis. If you have a scam refund claim, we will deal with your case from start to finish, keeping you up to date and advising you at every stage.

Here are the key steps in making a claim:

1. Submit your claim with us by completing either the online ‘Start Your Claim’ form or ‘Request a Callback’ form. Alternatively, telephone our office or email us using the contact details provided.
2. A member of the specialist fraud team will discuss your claim with you on a no-obligation basis and advise whether you may have a claim that we can help you with. If we can assist you, we will send you our ‘Welcome Pack’ which contains useful details on what to expect throughout your claim as well as details of what information we’ll need from you.
3. You will be assigned a case handler. If following an initial assessment of your case we think you have a claim, we will be in touch to go through the next steps. If we don’t think you have a claim, we will provide our reasons why so that you can explore alternative options.
4. Your case handler will ask for and review any additional documentation needed to progress your claim, this will include contacting the banks involved on your behalf. You will be kept up to date by email and phone calls as required.
5. We work on a ‘no win, no fee’ basis, which means that if your refund claim against Chase is unsuccessful, there will be no charge for the work we do.

Depending on the circumstances of your case and due to a wide range of factors outside of our control, making a refund claim can take several months to complete – as your case progresses, we will try to give you as much information as possible about the likely timescales.

We will continue to update you on your claim, and you will be able to contact your dedicated case handler if there are any issues or concerns.

Members of TLW Solicitors’ APP Fraud scam team have been featured on the BBC’s Morning Live consumer programme and in a BBC One series, ‘Northern Justice’.

Episodes from the Northern Justice programme demonstrate how TLW Solicitors helped scam victims recover substantial compensation. Full details about the BBC series and how TLW successfully supported our clients can be found here.