Monzo Bank Scam Compensation:
Claim Refunds for Authorised Push Payment Fraud

There are examples of APP fraud affecting Monzo Bank customers – Mr E lost £21,000 after seeing an online advert for a cryptocurrency investment. He was a Monzo bank customer and had moved the money to an existing cryptocurrency wallet held in his name.

Initially Monzo refused to reimburse Mr E, saying he had moved his money before the scam unfolded, but the Financial Ombudsman Service (FOS), who carried out an independent investigation of the dispute between Mr E and Monzo, said Monzo should have done more to monitor any change of behaviour on his account and intervene when a third payment had been made within a short space of time. Monzo was held jointly liable for Mr E’s losses and ordered to refund half the lost money.

If you, a friend, a family member, or a colleague have lost money in an APP scam, contact TLW Solicitors’ specialist APP fraud team to see if we can help.

We regularly deal with scam refund claims, helping many clients recover compensation, including Monzo Bank customers. We understand the timescales, processes, challenges, and intricacies involved in these cases.

Our modern case management systems mean you will always be kept up to date with the progress of your case, and we can keep the momentum going with your claim.

The specialist fraud team at TLW Solicitors are helping many clients recover refunds on a no-win, no-fee basis. If you have a claim, we will deal with your claim from start to finish, whilst keeping you up to date as the case progresses.

The steps in the claims process are:

1. Submit your claim with us by completing either the online claim form, request a callback, telephone our office, or email us using the contact details provided.
2. A member of the fraud team will discuss your case with you and advise whether you may have a claim that we can deal with. If we can help you, we will send you our welcome pack which contains useful information on what to expect throughout your claim as well as details of what information we’ll need from you.
3. You will be assigned a case handler. If following an initial assessment of your case we think you have a claim, we will be in touch to go through the next steps. If we don’t think you have a claim, we will provide our reasons why so that you may consider other options.
4. Your case handler will ask for and review any additional documentation needed to progress your claim, this will include contacting the banks involved on your behalf. You will be kept up to date by email and phone calls if required.
5. Depending on the circumstances of your case and due to a wide range of factors outside of our control, making a refund claim can take several months to complete – as your case progresses, we will try to give you as much information as possible about the likely timescales. We will continue to update you on your claim, and you will be able to contact your dedicated case handler if there are any issues or concerns.
6. We work on a ‘no win, no fee’ basis, which means that if your claim is unsuccessful, there will be no charge for the work we do.

Lawyers from TLW Solicitors have been highlighted in both BBC’s ‘Northern Justice’ series and their weekday morning talk show ‘Morning Live’.

The ‘Northern Justice’ episodes portray how TLW Solicitors helped scam victims recover significant compensation. Further information regarding the BBC series and how we successfully supported our clients can be found here.